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Advantage Knowledgebase Item




Ref No:
061011-1811
Last Modified:
Monday, October 27, 2008
Product:
Advantage Clients ( General )
Category:
Error Codes
Title:
How to Generate an ADSCOM.TXT Using COMMCALLTRACE
Problem Description:
The ADSCOM.TXT file can be used to diagnose network communication issues, to resolve a 6420 error.

6420 - Unable to "discover" the Advantage Database Server.
Solution:
This is the detailed walk-through for step 6 of the Advantage 6420 Solution Knowledge Base item located at reference number 061009-1806.
The detailed walk-through for step 7 of the Advantage 6420 Solution Knowledge Base item is located at reference number 061011-1812.

Generate an ADSCOM.TXT file, which can be used to diagnose network communication issues, as there may be a network communication problem.

a. Add the following section to the ADS.INI file in the ARC folder.

[Settings]
COMMCALLTRACE=1

b. Launch ARC from same folder.

c. Select the Tools pulldown menu - Environment Check Utility. In the "Connection Path" field, enter one the following connection string.

\\yourServerName\sharedDataFolder

\\pingable_IP_Address:configured_port\sharedDataFolder

d. The ADSCOM.TXT file will be created in the ARC folder.

e. Send this file to Advantage Technical Services along with the connection string that you used when creating it. We also encourage you to look this file over yourself.
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